The safety of customers and employees is our main priority and we want to reassure you that we’re here to help.
Our team is working closely with government, health organisations and consumer advice organisations to ensure we continue to follow the very latest advice and we’re as prepared as we can be.
Following the recent government address, we are operating with reduced numbers of employees with a focus on the needs of our more vulnerable customers.
How to handle self-isolation?
We’re urging all customers to be aware of your finances as your spending may increase during these difficult times. As your spending increases, it may have an adverse affect on your ability to make repayments. If this is the case, please get in touch to see how we can help.
Notice Period for late payments?
As of 23/03/2020 there will be NO additional fees for the duration of the isolation period however, you must give us prior notice as to when your scheduled payment will be made. If you fail to give notice, you will be charged at contract rate. After the isolation period, late fees and the normal 5 working days notice period will apply.
I’m struggling to make repayments, what should I do?
We always look at a customer’s ability to pay, taking your individual circumstances and vulnerabilities into account. So if you’re struggling, please get in touch. If you do not contact us, then we may be unaware of your situation and therefore unable to offer you assistance or forbearance on missed payments.
PROTECT YOURSELF AGAINST FRAUD
Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, your bank will never ask you to move money to a safe account. Stay up to date with the latest information on this page and through our social media channels.
Going online helps everyone
You can talk to one of our advisers online via Live Chat leaving our phone lines free for customers who need our help the most.
Keeping you updated
There are many ways we can help in these challenging times and you can find out more on our website, including ways to save money and what to do if you’re struggling to make repayments.
We’ll continue to provide regular updates as and when information is available on: