The safety of customers and employees is our main priority and we want to reassure you that we’re here to help.
Our team is working closely with government, health organisations and consumer advice organisations to ensure we continue to follow the very latest advice and we’re as prepared as we can be.
Following the recent government address, we are operating with reduced numbers of employees with a focus on the needs of our more vulnerable customers.

How to handle self-isolation?

We’re urging all customers to be aware of your finances as your spending may increase during these difficult times. As your spending increases, it may have an adverse affect on your ability to make repayments. If this is the case, please get in touch to see how we can help.   

Notice Period for late payments?

As of 23/03/2020 there will be NO additional fees for the duration of the isolation period however, you must give us prior notice as to when your scheduled payment will be made. If you fail to give notice, you will be charged at contract rate. After the isolation period, late fees and the normal 5 working days notice period will apply.

I’m struggling to make repayments, what should I do?

We always look at a customer’s ability to pay, taking your individual circumstances and vulnerabilities into account. So if you’re struggling, please get in touch. If you do not contact us, then we may be unaware of your situation and therefore unable to offer you assistance or forbearance on missed payments.

Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, your bank will never ask you to move money to a safe account. Stay up to date with the latest information on this page and through our social media channels.

Going online helps everyone 

You can talk to one of our advisers online via Live Chat leaving our phone lines free for customers who need our help the most.

Keeping you updated

There are many ways we can help in these challenging times and you can find out more on our website, including ways to save money and what to do if you’re struggling to make repayments.
We’ll continue to provide regular updates as and when information is available on:



Saving isn’t as hard as it seems. If you’re looking for some smart savings guidance, these money saving tips should help you start to build up a handy nest egg.

· Create a budget by adding up your monthly spend on essentials like rent, utility bills, food shopping and car costs, to see if you have any spare money that could be moved into a savings account

· Start saving with a basic savings account. Saving even a small amount will give you peace of mind and get you into the savings habit

· If you have more money available, consider a higher-interest account or invest in an ISA. If you already have an ISA, maximise your allowance for this year

· Start long-term savings as soon as you can. Speak to your employer about possible pension schemes to join

· If you get a windfall of money, think about putting a percentage of it into your savings.


Saving money doesn’t have to be a chore. There are some easy ways you can get into the habit of saving money on a regular basis.

With a standing order, you tell your bank to pay money from your chosen account to another account at regular intervals – for example, once a month. If you’ve taken the time to work out how much you can save each month, make sure the money leaves your current account straight after you get paid. This way, there’s no temptation to spend the money you plan to save.

Some banks now offer you the ability to round up the amount you spend on your debit card to the nearest pound and transfer the difference into your eligible savings account. This is a painless way to start adding to a savings account


· Are you using all your minutes on your current mobile phone deal? If not, see when your contract expires and get ready to switch to a cheaper one.

· And what about utility bills? Could you pay less for electricity and gas? What about home or car insurance? Some financial comparison websites have tools that let you work out if you could find a cheaper deal. Less spent on bills, leaves more to save.

· Some companies offer discounted rates when you pay by direct debit.

· Many companies (e.g. mobile phone companies, broadband providers, etc) offer short-term bonuses or incentives. Just make sure you know when these run out so you can check you’re getting the best deal.